Returns Policy

We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your items, simply return them to us in their original packaging within seven days for a refund or exchange.  Gatehouse Candles Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within seven days in accordance with the following guidelines:-

1.     Please advise us by email to returns@gatehousecandles.co.uk within 7 days of delivery that you wish to make a return and quote your order number.

2.     We will send you details of your returns number and the correct address to use.

3.     Ensure the packaging and goods are returned to us in "as new" condition.  Damaged or used goods cannot be refunded.

4.     If the goods are faulty, we will refund you for the order in full.

5.     When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.

6.     Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.

7.     Goods described as available by special order only may not be returnable or subject to a restocking fee.